Care for the customer
Welcome, listen to and satisfy our customers by meeting their needs and exceeding their expectations. Know how to identify the needs of customers, and support them with technical expertise and the utmost courtesy. Clearly and precisely define the features of the product or service requested and ensure products are compliant, both with respect to production and regulatory parameters and with respect to the expectations of our Customers. Foster, maintain and increase customer loyalty, also through our first-rate, reliable after-sales service.
Compliance with the organization's expectations
Safeguard the profitability of the company to ensure the dignity of our entire team. Maintain economic balance by optimising resources and controlling costs, as an integral part of our Quality Management System.
Attention to the company and its context
Operate in compliance with all laws concerning employee health and safety and environmental protection across all company contexts (both on-site and off-site). Respect and safeguard the heritage of everyone. Foster greater corporate social responsibility..
Motivate our Staff to be a fundamental part of the overall success of the company. Foster a willingness to be flexible and to embrace change. Share the tools of the Quality Management System, through simple tools that are easy to apply so that they are understood and implemented by our entire team. Define the duties and responsibilities of all Key Team Members and Departments to ensure they operate in a coordinated manner to achieve the goals set. Develop a positive working environment. Increase the professional expertise of our staff, by ensuring the allocation of resources for training and learning of specialist skills.
Reciprocal relationships benefit with all interested parties
Establish and foster an atmosphere based on collaboration and harmony. Gain the trust and loyalty of suppliers and all stakeholders to ensure optimum performance.